What smartphone models are eligible for this repair service?

As of May 27, 2026, the service supports 24 Samsung Galaxy smartphone models. The range of supported manufacturers and models is expected to expand in the future.

How long does a typical repair take?

The service aims for a minimum turnaround of 60 minutes, though actual time may vary based on the specific issue and store congestion.

What is the cost of the repair for customers?

For customers enrolled in 'Mobile Phone Protection Service' or 'Smart Anshin Compensation,' the cost is either 4,400 yen or 5,500 yen (tax included). For those not enrolled, the fee consists of an 11,000 yen basic fault handling fee plus the actual cost of parts.

What types of repairs are covered at partner stores?

Eligible repairs include display damage, battery replacements, and camera replacements. Repairs requiring main motherboard replacement are not covered by this immediate service.

Who are the authorized partner repair providers?

The current partners are Japan PC Service Co., Ltd. (operating as 'Smapho Hospital') and Synergy Global Co., Ltd. (operating as 'Smart Cool').

AI News NQ Analysis

NTT DOCOMO to Launch Immediate Repair Services at Authorized Partner Locations

NQ Score 81/100

AI Summary (NQ-processed)

NTT DOCOMO is expanding its certified immediate repair network by partnering with third-party smartphone repair shops to provide 60-minute service across Japan.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What smartphone models are eligible for this repair service?: A: As of May 27, 2026, the service supports 24 Samsung Galaxy smartphone models. The range of supported manufacturers and models is expected to expand in the future.
Q: How long does a typical repair take?: A: The service aims for a minimum turnaround of 60 minutes, though actual time may vary based on the specific issue and store congestion.
Q: What is the cost of the repair for customers?: A: For customers enrolled in 'Mobile Phone Protection Service' or 'Smart Anshin Compensation,' the cost is either 4,400 yen or 5,500 yen (tax included). For those not enrolled, the fee consists of an 11,000 yen basic fault handling fee plus the actual cost of parts.
Q: What types of repairs are covered at partner stores?: A: Eligible repairs include display damage, battery replacements, and camera replacements. Repairs requiring main motherboard replacement are not covered by this immediate service.
Q: Who are the authorized partner repair providers?: A: The current partners are Japan PC Service Co., Ltd. (operating as 'Smapho Hospital') and Synergy Global Co., Ltd. (operating as 'Smart Cool').