What is 'Little Touch'?

It is not about manuals or know-how, but about 'a slightly better experience that remains in the customer's heart,' born from genuine care for the customer in front of you.

Why are you trying to spread 'Little Touch'?

To enhance customer loyalty, improve the relationship between customers and employees, create workplaces where employees genuinely enjoy their work, and ultimately realize a happy country overflowing with smiles.

Are there specific examples of 'Little Touch'?

Examples include a coffee shop staff member showing concern for one's health, a convenience store employee holding aside a sold-out item, and a parking area staff member offering an umbrella in the rain.

What are the survey results regarding 'Little Touch'?

The results show that 14% of people experienced Little Touch within the past year, 93% of those who experienced it want to use the service again, and NPS improves by 47%.

AI News NQ Analysis

Towards the World's Happiest Country Overflowing with Smiles Through the Power of Little Touch(R)

NQ Score 19/100

AI Summary (NQ-processed)

The NPO Customer Loyalty Association announces its dream of deepening the relationship between customers and employees through 'Little Touch,' aiming for a happier society.

AI analysis data is not yet available.

Frequently Asked Questions

Q: What is 'Little Touch'?: A: It is not about manuals or know-how, but about 'a slightly better experience that remains in the customer's heart,' born from genuine care for the customer in front of you.
Q: Why are you trying to spread 'Little Touch'?: A: To enhance customer loyalty, improve the relationship between customers and employees, create workplaces where employees genuinely enjoy their work, and ultimately realize a happy country overflowing with smiles.
Q: Are there specific examples of 'Little Touch'?: A: Examples include a coffee shop staff member showing concern for one's health, a convenience store employee holding aside a sold-out item, and a parking area staff member offering an umbrella in the rain.
Q: What are the survey results regarding 'Little Touch'?: A: The results show that 14% of people experienced Little Touch within the past year, 93% of those who experienced it want to use the service again, and NPS improves by 47%.