What is the 'My Appliance Diagnosis' feature?

It's an app function that analyzes operation data from Hitachi connected appliances to detect issues and provide advice.

Which models support 'My Appliance Diagnosis'?

Most connected refrigerators from 2021 onward and select washing machines, excluding R-KC11R and BD-NX120C.

Can I apply for repairs directly from the diagnosis result?

Yes, repair applications can be submitted directly from the diagnosis screen if needed.

What is required to use the 'Happiness Up' app?

Registration with Hitachi Home Appliance Members Club, internet access, and a Wi-Fi router are required.

Will Hitachi's after-sales service change?

Hitachi announced a new company with Nojima in April 2026, but after-sales services will continue as before.

AI News NQ Analysis

Hitachi Upgrades Home Appliance Diagnostic Feature with New Functions, Renaming It 'My Appliance Diagnosis'

NQ Score 87/100

N1 Content Completeness 9

AI Summary (NQ-processed)

Hitachi GLS has upgraded its home support app 'Happiness Up' by adding new diagnostic capabilities and renaming the feature 'My Appliance Diagnosis,' enhancing long-term user confidence and convenience.

AI Analysis

Frequently Asked Questions

Q: What is the 'My Appliance Diagnosis' feature?: A: It's an app function that analyzes operation data from Hitachi connected appliances to detect issues and provide advice.
Q: Which models support 'My Appliance Diagnosis'?: A: Most connected refrigerators from 2021 onward and select washing machines, excluding R-KC11R and BD-NX120C.
Q: Can I apply for repairs directly from the diagnosis result?: A: Yes, repair applications can be submitted directly from the diagnosis screen if needed.
Q: What is required to use the 'Happiness Up' app?: A: Registration with Hitachi Home Appliance Members Club, internet access, and a Wi-Fi router are required.
Q: Will Hitachi's after-sales service change?: A: Hitachi announced a new company with Nojima in April 2026, but after-sales services will continue as before.