What is the reason for the voluntary recall of the SMARTCOBY Ex01 SLIM Qi2 & Cable?

A fire incident occurred due to a defect in the battery cell in a partial manufacturing lot of the SMARTCOBY Ex01 SLIM Qi2 & Cable.

What are the options available for customers who own the affected lots of the SMARTCOBY Ex01?

Customers can choose between a recall and refund, or a free exchange to the successor model, SMARTCOBY Ex04 Wireless2.2 CABLE SS5K.

When will the successor model, SMARTCOBY Ex04 Wireless2.2 CABLE SS5K, be available for purchase?

The successor model will be available for pre-order starting Friday, March 27th, and for general sale starting Tuesday, March 31st.

What kind of repurchase support is offered for the SMARTCOBY Ex04?

Repurchase support is available for customers who cooperated with the refund process for the Ex01 recall, offering an Amazon coupon or guidance to a dedicated Rakuten page for purchasing the Ex04.

What is the key technological feature of the new SMARTCOBY Ex04 Wireless2.2 CABLE SS5K?

The SMARTCOBY Ex04 is equipped with a 'semi-solid state battery cell' and supports Qi2.2 wireless charging up to 25W and wired output up to 22W.

AI News NQ Analysis

Notice of Free Exchange and Repurchase Guidance for Customers Owning "SMARTCOBY Ex01 SLIM Qi2 & Cable" for Successor Model "SMARTCOBY Ex04 Wireless2.2 CABLE SS5K"

NQ Score 56/100

AI analysis data is not yet available.

Frequently Asked Questions

Q: What is the reason for the voluntary recall of the SMARTCOBY Ex01 SLIM Qi2 & Cable?: A: A fire incident occurred due to a defect in the battery cell in a partial manufacturing lot of the SMARTCOBY Ex01 SLIM Qi2 & Cable.
Q: What are the options available for customers who own the affected lots of the SMARTCOBY Ex01?: A: Customers can choose between a recall and refund, or a free exchange to the successor model, SMARTCOBY Ex04 Wireless2.2 CABLE SS5K.
Q: When will the successor model, SMARTCOBY Ex04 Wireless2.2 CABLE SS5K, be available for purchase?: A: The successor model will be available for pre-order starting Friday, March 27th, and for general sale starting Tuesday, March 31st.
Q: What kind of repurchase support is offered for the SMARTCOBY Ex04?: A: Repurchase support is available for customers who cooperated with the refund process for the Ex01 recall, offering an Amazon coupon or guidance to a dedicated Rakuten page for purchasing the Ex04.
Q: What is the key technological feature of the new SMARTCOBY Ex04 Wireless2.2 CABLE SS5K?: A: The SMARTCOBY Ex04 is equipped with a 'semi-solid state battery cell' and supports Qi2.2 wireless charging up to 25W and wired output up to 22W.