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Taipei City Councilors Highlight Difficulties for Elderly Using Respect Card for Taxis; Transportation Department to Review Solutions

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Taipei City councilors have raised concerns that elderly citizens are facing difficulties using the Respect Card for taxi services, citing issues like inability to book rides and drivers refusing service. The Department of Transportation announced it will convene meetings with taxi companies and relevant departments to discuss and develop improvement measures.

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Frequently Asked Questions

Q: What is the "Respect and Love Taxi" policy in Taipei City?
A: The policy allows elderly and disabled citizens in Taipei City to use their issued Respect or Love EasyCards to pay for taxi rides, utilizing points accumulated on the card.
Q: What are the main complaints from elderly residents regarding this policy?
A: Elderly residents have reported difficulties in booking taxis, drivers refusing service, and drivers refusing to accept payment via the Respect Card.
Q: Why are taxi drivers reportedly reluctant to accept rides using the Respect Card?
A: Drivers are reportedly reluctant due to a fee of 2.5% to 3% they have to bear, which reduces their earnings. They also sometimes cite machine malfunctions as a reason to refuse service or payment.
Q: What is the Taipei City Department of Transportation's response to these issues?
A: The Department of Transportation acknowledges the concerns and plans to hold meetings with taxi fleets, the Department of Social Welfare, and EasyCard Corporation to discuss and develop specific measures to improve the service and ensure the rights of elderly users.