What is the purpose of this technology partner agreement?

The purpose is to promote cooperation between Rakuten Ichiba and 'Channel Talk,' helping merchants improve customer support efficiency and accelerate DX.

What specific applications are being developed under this alliance?

An integration application for 'Channel Talk' that supports Rakuten's 'R-Messe' messaging system to centralize customer inquiries.

What is Channel Talk?

It is an AI customer communication tool featuring AI chat, AI phone, and CRM functions, used by over 230,000 companies globally.

What is the future timeline for this integration?

Both companies are currently developing and testing the integration application, aiming for a formal release after a Proof of Concept (PoC) phase.

Who are the representatives of the participating companies?

Eclect is represented by President Masahiro Tsujimoto, and Channel Corporation is represented by CEO JaeYong Choi.

AI News NQ Analysis

Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba

NQ Score 84/100

N1 Content Completeness 90

Key facts

Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba
Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.
Source: PR TIMES
Date: Fri Jun 05 2026 10:00:02 GMT+0900 (Japan Standard Time)

Direct answer

Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.

Citation: Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba (Fri Jun 05 2026 10:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Fri Jun 05 2026 10:00:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Eclect and Channel Corporation partner to develop a Channel Talk integration app for Rakuten's R-Messe. This partnership aims to streamline customer support, unify inquiries, and enhance customer experience.

AI Analysis

Frequently Asked Questions

Q: What is the purpose of this technology partner agreement?: A: The purpose is to promote cooperation between Rakuten Ichiba and 'Channel Talk,' helping merchants improve customer support efficiency and accelerate DX.
Q: What specific applications are being developed under this alliance?: A: An integration application for 'Channel Talk' that supports Rakuten's 'R-Messe' messaging system to centralize customer inquiries.
Q: What is Channel Talk?: A: It is an AI customer communication tool featuring AI chat, AI phone, and CRM functions, used by over 230,000 companies globally.
Q: What is the future timeline for this integration?: A: Both companies are currently developing and testing the integration application, aiming for a formal release after a Proof of Concept (PoC) phase.
Q: Who are the representatives of the participating companies?: A: Eclect is represented by President Masahiro Tsujimoto, and Channel Corporation is represented by CEO JaeYong Choi.