Hamada Hospital (location: Chiyoda City, Tokyo; hospital director: Namemi Yamamura), a medical institution affiliated with Central Medience Co., Ltd. (head office: Minato Ward, Tokyo; representative director: Ryutaro Nakagawa; hereinafter "our company"), has launched an AI-powered inquiry and consultation concierge service featuring an owl character named "Chachamaru" on its official website starting today, June 29, 2026 (Mon). Patients and their families can now access hospital-related information anytime, 24/7, via smartphone or computer. ■ Background and Objectives Since its founding in the Meiji era, our hospital has carried forward approximately 130 years of history and tradition, continuously evolving to provide advanced medical care aligned with the times, while striving to deliver the best possible treatment and build a comprehensive support system for women. To further enhance convenience and advance medical digital transformation (DX), we have introduced the friendly owl-themed AI concierge "Chachamaru" with full support from Central Medience Co., Ltd. 1 Providing Around-the-Clock Consultation Support Previously, our hospital responded to various patient inquiries via phone calls and front desk services during clinic hours. However, improving accessibility during times outside regular hours or on holidays—when phone lines are often difficult to reach—has been a challenge. To address this, we have created a service that allows users to instantly ask questions whenever they arise. Basic inquiries such as reception hours, access methods, and reservation procedures can now be answered immediately, regardless of time. 2 Expectation of Improved Phone Accessibility By enabling some inquiries to be handled via chat in addition to phone calls, we aim to reduce the burden and waiting time for patients trying to reach us by phone. Simultaneously, we expect this will alleviate congestion at the hospital’s phone lines and reception desk, making it easier for patients t