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[Coco Moola] Conducted a survey on SMBC Mobit's card loans

NQ Score 56/100

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Frequently Asked Questions

Q: What was the primary reason users chose SMBC Mobit for card loans, according to the survey?
A: The most common reason for choosing SMBC Mobit was the perception that it is easy to complete the application process online, cited by approximately 42% of respondents.
Q: What feature of SMBC Mobit did users praise most highly after actually using the service?
A: Users most highly praised the ability to borrow and repay funds using only a smartphone, emphasizing the convenience of accessing the service from any location.
Q: How quickly do SMBC Mobit card loans typically disburse funds to applicants?
A: A significant portion of respondents, around 60%, received their loan on the same day they applied, with half of those completing the process within an hour.
Q: What percentage of SMBC Mobit users reported that their loan process did not involve phone calls to their workplace?
A: Approximately 27% of respondents indicated that their loan process was completed using documents only, without any phone calls to their workplace.
Q: What was the experience of SMBC Mobit users regarding confirmation calls to their workplace?
A: Many users noted that while there might have been a confirmation call to their mobile phone, there were no calls made to their workplace, aligning with the service's principle of avoiding workplace calls.