Japan Calmic Establishes Policy to Address Customer Harassment

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Japan Calmic has established a fundamental policy to address customer harassment, aiming to protect its employees and ensure a safe working environment. The company will take strict measures, including suspending services and pursuing legal action for unreasonable demands or conduct.

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Japan Calmic has established a fundamental policy to address customer harassment, aiming to protect its employees and ensure a safe working environment. The company will take strict measures, including suspending services and pursuing legal action for unreasonable demands or conduct.

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Source: https://prtimes.jp/main/html/rd/p/000000022.000063379.html | Date: Date unavailable

Japan Calmic Co., Ltd. (Head Office: Chiyoda-ku, Tokyo; Representative Director and President: Takaaki Takai; hereinafter referred to as 'the Company') has formulated its 'Basic Policy on Customer Harassment' with the aim of protecting an environment where employees can engage in their work with peace of mind. Up until now, the Company has sincerely listened to opinions and requests from customers and has strived to provide better products and services. On the other hand, so-called customer harassment, such as unreasonable demands and conduct exceeding social norms, has become a social issue. Against this backdrop, the Company formulated this policy based on the idea that protecting the safety and dignity of each and every employee is essential for continuously providing safe and high-quality services. 【Definition of Customer Harassment】 Based on the Ministry of Health, Labour and Welfare's 'Manual for Corporate Measures Against Customer Harassment,' this policy defines customer harassment as follows: 'Among complaints and conduct from customers, those whose means and manner of realizing the demands are socially inappropriate, in light of the validity of the content of the demands, and which thereby harm the working environment of employees.' 【Examples of Applicable Conduct】 The following are examples of applicable conduct, but are not limited to these: ・Physical or psychological attacks (assault, injury, threats, abusive language, etc.) ・Intimidating language or demands exceeding social norms ・Acts obstructing business, such as prolonged detention or lingering ・Discriminatory or sexual remarks ・Attacks on individual employees or privacy infringement (photography, SNS posting, etc.) ・Excessive or unreasonable demands for monetary compensation or special treatment 【Our Response Policy】 If conduct falling under customer harassment is confirmed, we will discontinue the provision of various services and customer support. Furthermore, if the Company recognizes acts judge

Japan Calmic Establishes Policy to Address Customer Harassment

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