Bot Express Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Kazuki Nakajima; hereinafter referred to as Bot Express), which provides the smartphone city hall "GovTech Express" that most residents can use immediately, will begin offering the AI phone reception service for local governments, "Sugoi Operator," on July 1, 2026. "Sugoi Operator" is a service where AI handles resident phone calls and responds to reception tasks such as counter and facility reservations through natural conversation. It supports reception 24 hours a day, 365 days a year, in multiple languages, and helps build a reception system that minimizes resident wait times even during peak call periods. Verification will begin with multiple local governments nationwide in July, with phased public release for residents starting in September. To commemorate this announcement, an online experience demonstration by Representative Director and Head of Development, Kazuki Nakajima, will be held on July 10, 2026 (Fri) at 2:00 PM. The demonstration will introduce the overview and application image of "Sugoi Operator." 1. Goals of the New Service "Sugoi Operator" Bot Express has developed "GovTech Express," a system that allows administrative procedures such as reservations and applications to be completed on smartphones, initiated through official LINE accounts operated by local governments, and has provided it to over 350 local governments nationwide. Its feature is that residents can access administrative services from LINE, which they use daily, without needing to download new apps or receive complex operational instructions. In recent years, in addition to LINE, they have also supported applications via web forms, expanding the entry points for residents to access administrative services. "Sugoi Operator," announced this time, is a new service that eliminates the need for phone support by staff and operators. An AI operator with conversational abilities comparable to humans will respon