What are the main new features released for Omnia LINK?

The three new features are "Omnia LINK auto-score" (an AI-driven response quality evaluation system), AI-generated summaries on softphones, and "Auto Dialer" (an automatic outbound calling function).

What issues does "Omnia LINK auto-score" address?

By automating response evaluation and feedback report generation, it reduces the workload on Supervisors (SVs), allowing them to spend more time coaching operators and improving quality.

How long does it take for the softphone summary to be generated?

The summary is automatically generated within 30 seconds to a few minutes after the call ends.

What are the use cases of the unmanned "Auto Dialer" feature?

It automates routine outbound calling tasks such as surveys, debt collection, and sales promotions.

What is the company profile of Bewith, Inc. (location, representative, establishment)?

It is located at 32F Shinjuku Park Tower, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo; the Representative Director & President is Kenji Iijima; and it was established on May 12, 2000.

AI News NQ Analysis

Bewith Launches New Generative AI Features for Omnia LINK Call Center System

NQ Score 79/100

N1 Content Completeness 85

AI Summary (NQ-processed)

Bewith Inc. launched new generative AI features for its Omnia LINK cloud call center system, including auto-score call quality evaluation, softphone-displayed call summaries, and a virtual agent-led auto-dialer.

AI Analysis

Frequently Asked Questions

Q: What are the main new features released for Omnia LINK?: A: The three new features are "Omnia LINK auto-score" (an AI-driven response quality evaluation system), AI-generated summaries on softphones, and "Auto Dialer" (an automatic outbound calling function).
Q: What issues does "Omnia LINK auto-score" address?: A: By automating response evaluation and feedback report generation, it reduces the workload on Supervisors (SVs), allowing them to spend more time coaching operators and improving quality.
Q: How long does it take for the softphone summary to be generated?: A: The summary is automatically generated within 30 seconds to a few minutes after the call ends.
Q: What are the use cases of the unmanned "Auto Dialer" feature?: A: It automates routine outbound calling tasks such as surveys, debt collection, and sales promotions.
Q: What is the company profile of Bewith, Inc. (location, representative, establishment)?: A: It is located at 32F Shinjuku Park Tower, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo; the Representative Director & President is Kenji Iijima; and it was established on May 12, 2000.