What is the 'Hybrid Operation Loop' system?

It is an automation solution developed by Bellsystem24 that uses AI to automatically generate knowledge from call recording data, following the KCS (Knowledge Centered Service) methodology.

What is 'GENIAC-PRIZE'?

It is a program sponsored by the Ministry of Economy, Trade and Industry and NEDO, with a total prize money of about 800 million yen, aimed at promoting the practical use and social implementation of generative AI applications.

Why did we win the 'HDI-Japan Award'?

We were recognized for our practical approach that contributed to the actual improvement of customer experience (CX) and employee experience (EX), rather than just focusing on the adoption of AI tools.

AI News NQ Analysis

Bellsystem24 Wins 'HDI-Japan Award' at 'GENIAC-PRIZE', a Prize-Based Program Hosted by METI and NEDO

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AI Summary (NQ-processed)

Bellsystem24 announced that its contact center generative AI solution under development, 'Hybrid Operation Loop', won the 'HDI-Japan Award' in the 'GENIAC-PRIZE' program hosted by METI and NEDO.

AI Analysis

Frequently Asked Questions

Q: What is the 'Hybrid Operation Loop' system?: A: It is an automation solution developed by Bellsystem24 that uses AI to automatically generate knowledge from call recording data, following the KCS (Knowledge Centered Service) methodology.
Q: What is 'GENIAC-PRIZE'?: A: It is a program sponsored by the Ministry of Economy, Trade and Industry and NEDO, with a total prize money of about 800 million yen, aimed at promoting the practical use and social implementation of generative AI applications.
Q: Why did we win the 'HDI-Japan Award'?: A: We were recognized for our practical approach that contributed to the actual improvement of customer experience (CX) and employee experience (EX), rather than just focusing on the adoption of AI tools.