Link Inc. Launches Integration Between BIZTEL Cloud Call Center System and "Kanjo Karte" Emotion Analysis Service
NQ Score
40/100
N1 Content Completeness
4
AI Summary (NQ-processed)
Link Inc. has launched an integration between its BIZTEL cloud call center system, which has held the No. 1 domestic market share for nine consecutive years, and the "Kanjo Karte" emotion analysis service from SKY Perfect Customer-Relations Corporation (SPCC), effective today. This partnership allows call recordings from BIZTEL to be analyzed by Kanjo Karte to visualize operator motivation, stress levels, and customer satisfaction. The goal is to enable prompt operator support, appropriate training, and objective performance evaluations, fostering a better working environment in call centers.