The AI role-playing service "Abatole," developed and provided by AVITA Inc. (Headquarters: Meguro-ku, Tokyo; President and CEO: Hiroshi Ishiguro; hereinafter referred to as "AVITA"), has been introduced for the training of customer success (CS) personnel at Ululu BPO Inc. (Headquarters: Chuo-ku, Tokyo; President: Yuhei Okegawa; hereinafter referred to as "Ululu BPO"), a wholly-owned subsidiary of Ululu Co., Ltd. Background of Introduction Ululu BPO offers "CSer BPO," a service that provides end-to-end support for the CS operations of SaaS businesses, and trains its own CS personnel. However, instructors for CS personnel were spending over 30 hours per month on role-playing for training. To reduce this burden and allocate more time to improving the quality of support, a more efficient training method was sought. In response to these challenges, "Abatole," which allows for practical experience through repetitive training with AI avatars anytime and anywhere, was introduced. Expected Effects of Introducing "Abatole" Improved Training Efficiency: "Abatole" supports repetitive role-playing, with an expected reduction of over 30 hours per month in instructor workload. A cumulative reduction of approximately 280 hours is anticipated over nine months for CS personnel to acquire higher qualifications in Ululu BPO's internal certification system, "CS Kentei." Standardization of Training Quality: This initiative aims to create a highly reproducible training environment by reducing variations in instruction content and evaluation criteria among instructors. Through stable skill acquisition, the goal is to improve the pass rate for "CS Kentei." Early Contribution of CS Personnel: By shortening the training period and accelerating skill acquisition, Ululu BPO can support a system that provides high-quality CS personnel resources to client companies at an earlier stage. Integration into Ululu BPO's Unique Personnel Evaluation System "CS Kentei" "Abatole" is integrated into Ululu B