What kind of service is InnovaCall?

It is a training support service where the AI acts as the customer, and contact center operators can perform practical voice role-plays.

Is scenario creation difficult?

No. The AI automatically generates scenarios by simply loading job manuals or scripts, making it easy.

What effects can be expected?

Expected benefits include early development of new operators, improvement in service quality, and reduced workload for trainers.

AI News NQ Analysis

Training 'God-Tier' Operators with AI x Role-Play: Release of 'InnovaCall', a Service for Contact Centers

NQ Score 81/100

N1 Content Completeness 9

AI Summary (NQ-processed)

AR Advanced Technology, Inc. released 'InnovaCall' on April 1, 2026, a service that supports operator training in contact centers using generative AI.

AI Analysis

Frequently Asked Questions

Q: What kind of service is InnovaCall?: A: It is a training support service where the AI acts as the customer, and contact center operators can perform practical voice role-plays.
Q: Is scenario creation difficult?: A: No. The AI automatically generates scenarios by simply loading job manuals or scripts, making it easy.
Q: What effects can be expected?: A: Expected benefits include early development of new operators, improvement in service quality, and reduced workload for trainers.