Dentsu Operation Partners' Back-Office Operations Achieve 50% Reduction in Processing Time at Vietnam Site
NQ Score
50/100
AI Summary (NQ-processed)
Altius Link reduces Dentsu Operation Partners' operational time by 50% through BPO utilization at its Vietnam base.
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Frequently Asked Questions
- Q: What specific back-office tasks were handled by Altius Link Vietnam for Dentsu Operation Partners?
- A: The back-office tasks included the creation of digital advertising performance verification reports, support for ad placement, as well as finance and HR/labor affairs.
- Q: How was the 50% reduction in processing time achieved?
- A: The reduction was achieved through operational standardization using detailed Standard Operating Procedures (SOPs) and optimal work allocation based on staff skills, particularly in the accounting and finance domains.
- Q: What measures were taken to ensure quality in the Vietnam operations?
- A: Quality was ensured through operational standardization via detailed SOPs, which allowed even new employees to perform tasks with consistent quality. Additionally, a rigorous selection process for Japanese language personnel, including email writing tests, was implemented.
- Q: How did the training period change with the implementation of SOPs?
- A: The training period was reduced by 25% due to the use of SOPs, enabling new staff to become productive more quickly.
- Q: What is Altius Link's new vision mentioned in the press release?
- A: Altius Link's new vision is "Total CX² Design Company."