[Promoting Repeat Visits to Restaurants] Not being read even after sending? The 'Communication Barrier' faced by stores feeling the limits of operating official LINE accounts.

Frequently Asked Questions

Q: What is the main communication challenge restaurants face in encouraging repeat customer visits?

A: The most common struggle is the inability to provide regular follow-ups to existing customers, as reported by 44.2% of respondents.

Q: What are the key difficulties restaurants encounter when trying to communicate with their customers?

A: Besides the lack of regular follow-ups, restaurants struggle with acquiring contact information like LINE registrations (35.5%) and finding time for distribution tasks (31.5%).

Q: What percentage of restaurants find it difficult to acquire customer contact information for communication purposes?

A: 35.5% of the surveyed restaurant managers and operations supervisors reported difficulty in acquiring contact information, such as LINE registrations.

Q: What is the primary reason cited for the lack of regular customer follow-ups by restaurants?

A: The survey suggests that factors like difficulty in acquiring contact information and being too busy with daily operations contribute to the lack of regular follow-ups.

Q: What type of stores were targeted in the survey about operational barriers to introducing store apps?

A: The survey targeted managers and operations supervisors of repeat-visit type stores, specifically restaurants.