AI agents are evolving from simple tools for automation and response generation into experience platforms that can complete customer interactions end to end. This webinar will outline the “Voice, Action, and Trust” requirements companies need in order to differentiate themselves as AI adoption becomes mainstream, and will explain how voice AI agents can create value in areas such as customer support, appointment reception, and e-commerce. Event overview: Title: AI Agent 2.0: The Era Where Experience Creates Differentiation Organizer: AIsmiley Inc. Date and time: Wednesday, May 27, 2026, 15:00–16:00 Venue: Dedicated webinar URL, which will be sent to registered participants Fee: Free Registration deadline: Wednesday, May 27, 2026, 14:00 This webinar is recommended for people who want to learn use cases for AI agents in customer support, appointment reception, and e-commerce; those who want to reduce waiting times and the burden of first-level responses while maintaining response quality in contact centers or customer support; those who want to improve customer experience (CX) through “human-like voice × real-time response,” including IVR replacement or enhancement; those who want to understand the latest trends and decision criteria for incorporating voice AI agents into their own business operations; those who want to see a live demo showing how conversational agents are built; and those who want to improve global customer support experiences, including multilingual support. Speakers: Jack Teramura, Growth Head of Marketing, Japan & Korea, ElevenLabs. Teramura leads marketing for Japan and Korea at ElevenLabs Japan. After helping launch Databricks Japan as part of enterprise sales, he held roles in product marketing and public relations strategy at DocuSign. He also has sales experience at Salesforce and Adobe. Drawing on extensive experience across both sales and marketing in enterprise SaaS, he drives the expansion of the Japan business. Facilitator: Yuki Kuzuo, A