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Advanced Media Corporation (Headquarters: Toshima-ku, Tokyo; President and CEO: Kiyoyuki Suzuki, hereinafter referred to as Advanced Media) has added an End-to-End speech recognition engine to its "AmiVoice Communication Suite," the No. 1 AI voice recognition solution for contact centers in Japan (※1). This engine can be selected as the speech recognition engine for the customer side, allowing it to be used selectively depending on the communication environment, in addition to the conventional h

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Advanced Media Corporation (Headquarters: Toshima-ku, Tokyo; President and CEO: Kiyoyuki Suzuki, hereinafter referred to as Advanced Media) has added an End-to-End speech recognition engine to its "AmiVoice Communication Suite," the No. 1 AI voice recognition solution for contact centers in Japan (※1). This engine can be selected as the speech recognition engine for the customer side, allowing it to be used selectively depending on the communication environment, in addition to the conventional h

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Source: https://prtimes.jp/main/html/rd/p/000000777.000020223.html | Date: Date unavailable

AI News NQ Analysis

Customer Speech Recognition Accuracy Significantly Improved in Contact Centers; AI Voice Recognition Solution "AmiVoice Communication Suite" Adds End-to-End Speech Recognition Engine

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