What kind of solution is NaviAI?

NaviAI is an AI solution that integrates a 'customer service function' similar to a concierge and an 'insight investigation function' that delves deeper based on the respondent's words.

What are the benefits of implementing NaviAI?

NaviAI not only promptly answers customer questions to build trust but also extracts insights through natural dialogue, improving response rates and accuracy compared to traditional structured surveys.

Can you tell me about the Kao application case?

It was introduced in advance at 'CES 2026' in January 2026. In addition to multilingual QA support, it revealed potential needs in overseas markets that are hard to see with traditional surveys, such as the high value perception among U.S. residents.

What is the development background of NaviAI?

NaviAI was developed to eliminate the fragmentation between traditional digital customer service and survey research, based on ADK's 'Fan Growth Strategy' and in collaboration with Innovation BASE Hokkaido Co., Ltd.

What is the meaning of the name?

The name combines NAVIGATE (to guide) + INSIGHT (insight) + AI, embodying the idea of guiding brand fans through conversation and nurturing affection (Affinity).

AI News NQ Analysis

ADK Creative One and ADK Marketing Solutions Launch 'NaviAI', an AI Solution Revolutionizing Customer Service and Research

NQ Score 89/100

N1 Content Completeness 10

Key facts

ADK Creative One and ADK Marketing Solutions Launch 'NaviAI', an AI Solution Revolutionizing Customer Service and Research
ADK Creative One and ADK Marketing Solutions have launched 'NaviAI', a generative AI solution that simultaneously promotes product understanding and discovers deep insights through dialogue with customers.
Source: PR TIMES
Date: Thu Jun 04 2026 23:00:01 GMT+0900 (Japan Standard Time)

Direct answer

ADK Creative One and ADK Marketing Solutions have launched 'NaviAI', a generative AI solution that simultaneously promotes product understanding and discovers deep insights through dialogue with customers.

Citation: ADK Creative One and ADK Marketing Solutions Launch 'NaviAI', an AI Solution Revolutionizing Customer Service and Research (Thu Jun 04 2026 23:00:01 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Thu Jun 04 2026 23:00:01 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

ADK Creative One and ADK Marketing Solutions have launched 'NaviAI', a generative AI solution that simultaneously promotes product understanding and discovers deep insights through dialogue with customers.

AI Analysis

Frequently Asked Questions

Q: What kind of solution is NaviAI?: A: NaviAI is an AI solution that integrates a 'customer service function' similar to a concierge and an 'insight investigation function' that delves deeper based on the respondent's words.
Q: What are the benefits of implementing NaviAI?: A: NaviAI not only promptly answers customer questions to build trust but also extracts insights through natural dialogue, improving response rates and accuracy compared to traditional structured surveys.
Q: Can you tell me about the Kao application case?: A: It was introduced in advance at 'CES 2026' in January 2026. In addition to multilingual QA support, it revealed potential needs in overseas markets that are hard to see with traditional surveys, such as the high value perception among U.S. residents.
Q: What is the development background of NaviAI?: A: NaviAI was developed to eliminate the fragmentation between traditional digital customer service and survey research, based on ADK's 'Fan Growth Strategy' and in collaboration with Innovation BASE Hokkaido Co., Ltd.
Q: What is the meaning of the name?: A: The name combines NAVIGATE (to guide) + INSIGHT (insight) + AI, embodying the idea of guiding brand fans through conversation and nurturing affection (Affinity).