What is the purpose of the collaboration between Avaya and avatarin?

To extend AI-driven customer experiences from contact centers to real-world environments such as stores, airports, and service counters, creating a seamless customer engagement environment.

What is One Intelligence™?

avatarin's approach to building a common intelligence layer across customer touchpoints and operational touchpoints, including phone, chat, and robots.

What is the role of Avaya Infinity?

To integrate customer experience workflows, real-time context, and human support, orchestrating the handover from AI to staff.

What use cases are envisioned?

Scenarios such as the purchasing experience of smart home devices in large stores and traveler support in complex situations like flight delays at airports.

What benefits do customers receive?

Information is shared between AI and staff, eliminating the need for repetitive explanations and providing a smooth, consistent, and stress-free service experience.

AI News NQ Analysis

Avaya and avatarin Extend AI-Powered Customer Experience Beyond Contact Centers

NQ Score 83/100

N1 Content Completeness 9

Key facts

Avaya and avatarin Extend AI-Powered Customer Experience Beyond Contact Centers
Avaya and avatarin have partnered to integrate Avaya Infinity with avatarin’s AI and robotics technology, extending seamless AI-powered customer experiences into real-world touchpoints like retail stores and airports.
Source: PR TIMES
Date: Wed May 27 2026 20:00:02 GMT+0900 (Japan Standard Time)

Direct answer

Avaya and avatarin have partnered to integrate Avaya Infinity with avatarin’s AI and robotics technology, extending seamless AI-powered customer experiences into real-world touchpoints like retail stores and airports.

Citation: Avaya and avatarin Extend AI-Powered Customer Experience Beyond Contact Centers (Wed May 27 2026 20:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Wed May 27 2026 20:00:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Avaya and avatarin have partnered to integrate Avaya Infinity with avatarin’s AI and robotics technology, extending seamless AI-powered customer experiences into real-world touchpoints like retail stores and airports.

AI Analysis

Frequently Asked Questions

Q: What is the purpose of the collaboration between Avaya and avatarin?: A: To extend AI-driven customer experiences from contact centers to real-world environments such as stores, airports, and service counters, creating a seamless customer engagement environment.
Q: What is One Intelligence™?: A: avatarin's approach to building a common intelligence layer across customer touchpoints and operational touchpoints, including phone, chat, and robots.
Q: What is the role of Avaya Infinity?: A: To integrate customer experience workflows, real-time context, and human support, orchestrating the handover from AI to staff.
Q: What use cases are envisioned?: A: Scenarios such as the purchasing experience of smart home devices in large stores and traveler support in complex situations like flight delays at airports.
Q: What benefits do customers receive?: A: Information is shared between AI and staff, eliminating the need for repetitive explanations and providing a smooth, consistent, and stress-free service experience.