100 Inc. (Headquarters: Setagaya-ku, Tokyo; Representative Director: Kei Tamura), which supports the implementation and operation of HubSpot Smart CRMTM and AI-driven business automation, has launched "100 Agent Works," a service that automates routine tasks for sales, marketing, and customer success teams using AI agents. View Service Details Background of Service Provision Gartner predicts that spending on agent-based AI software will expand from $86.4 billion in 2025 to $206.5 billion in 2026 (a 2.4-fold increase year-on-year) and $376.3 billion in 2027 (Source: Gartner "Gartner Says Autonomous Business and AI Layoffs May Create Budget Room, but Do Not Deliver Returns" May 5, 2026). Large investments are also pouring into specialized AI agent companies, such as Harvey (valued at $11 billion) for legal services, Sierra ($15.8 billion) for customer service, and Cognition/Devin ($25 billion) for AI coding agents (based on funding rounds in 2025-2026). AI agents are entering a full-scale practical application phase. However, many companies struggle to integrate AI tools into their operations even after implementation. They sign contracts for tools but lack the resources to incorporate them into workflows and improve operations, leading to them eventually becoming unused. The "implement and forget" approach is the biggest waste. A primary reason for lack of adoption is the implementation of tools without designing the business flow. Without designing what triggers the AI, who confirms the output, and which system the results are written to, AI agents cannot function within an organization. Furthermore, even if Proof of Concepts (PoCs) are successful, deployment often stops before company-wide or cross-departmental rollout, with only a few individuals continuing to use the tools individually. CRM platforms themselves, such as HubSpot's Breeze and Salesforce's Agentic CRM, are increasingly incorporating AI agents, transitioning from mere data repositories to execution p