Daidai Service Co., Ltd. Releases Latest Case Studies from Three Companies in Different Industries Daidai Service Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Masayoshi Tamagawa), a BPO service provider for telephone answering and call center outsourcing based in Tokyo and Osaka, has released new case studies from three companies currently using our services. The newly released case studies are from CapWorks Inc., a web production company; Shigeru Nishiyama Tax Accountant Office; and Hayama Real Estate Co., Ltd. In recent years, with labor shortages and increasing diversification of business operations, "disruptions to work due to telephone calls" have become an issue for many companies. The three companies featured in these case studies, despite operating in different industries, introduced our telephone answering service with the aim of reducing the burden of handling calls and focusing on their core business. Three Common Points Observed from the Case Studies Three Common Points Observed from the Case Studies Although the industries vary, an analysis of the background of their adoption and the changes observed after implementation revealed common trends among the three companies. 1 "Disruption to work" caused by telephone calls was the biggest challenge. What was common to all three companies was not the telephone calls themselves, but "work stopping because the phone rings." For the web production company, design production. For the tax accountant office, tax and inheritance consultations. For the real estate company, property management. In all these cases, the work requires a high degree of concentration and prompt response, and handling telephone calls was a factor in decreased productivity. 2 They don't want to reduce calls, but "delegate them." None of the three companies wanted to "eliminate phone calls." Rather, their thinking was, "We want to maintain the quality of telephone service to our customers while allowing our staff to co