What phone needs did the Telephone Answering Service Co., Ltd. survey reveal?

86% of operators feel customers choose phones for 'immediate response', highlighting a persistent demand for human calls in complex or emotionally sensitive situations.

How has the role of the phone changed with digitalization?

While simple inquiries have moved to the Web, phone calls are increasingly valued as a means for 'mutual confirmation' and 'safe consultation'.

What characterizes phone calls that require human response?

Calls where the 'caller is troubled/rushed' (71.4%) or those involving urgent issues require an empathetic human response that digital tools cannot provide.

AI News NQ Analysis

Why 'Dare to Call' in the Web Heyday? -- The 'Immediate Response Needs' Realized by 86% of Operators

NQ Score 77/100

N1 Content Completeness 8

Key facts

Why 'Dare to Call' in the Web Heyday? -- The 'Immediate Response Needs' Realized by 86% of Operators
Telephone Answering Service Co., Ltd. conducted a survey of 58 operators regarding the role of telephone support. Amidst advancing digitalization, 86% of respondents stated that phones are chosen because 'immediate response is needed.' While simple inquiries are shifting to the Web, there is a growing realization that 'calls requiring human response'—such as complex consultations and emergencies—are increasing, indicating that the role of the phone has shifted to 'providing peace of mind.'
Source: PR TIMES
Date: Wed May 20 2026 19:27:29 GMT+0900 (Japan Standard Time)

Direct answer

Telephone Answering Service Co., Ltd. conducted a survey of 58 operators regarding the role of telephone support. Amidst advancing digitalization, 86% of respondents stated that phones are chosen because 'immediate response is needed.' While simple inquiries are shifting to the Web, there is a growing realization that 'calls requiring human response'—such as complex consultations and emergencies—are increasing, indicating that the role of the phone has shifted to 'providing peace of mind.'

Citation: Why 'Dare to Call' in the Web Heyday? -- The 'Immediate Response Needs' Realized by 86% of Operators (Wed May 20 2026 19:27:29 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Wed May 20 2026 19:27:29 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Telephone Answering Service Co., Ltd. conducted a survey of 58 operators regarding the role of telephone support. Amidst advancing digitalization, 86% of respondents stated that phones are chosen because 'immediate response is needed.' While simple inquiries are shifting to the Web, there is a growing realization that 'calls requiring human response'—such as complex consultations and emergencies—are increasing, indicating that the role of the phone has shifted to 'providing peace of mind.'

AI Analysis

Frequently Asked Questions

Q: What phone needs did the Telephone Answering Service Co., Ltd. survey reveal?: A: 86% of operators feel customers choose phones for 'immediate response', highlighting a persistent demand for human calls in complex or emotionally sensitive situations.
Q: How has the role of the phone changed with digitalization?: A: While simple inquiries have moved to the Web, phone calls are increasingly valued as a means for 'mutual confirmation' and 'safe consultation'.
Q: What characterizes phone calls that require human response?: A: Calls where the 'caller is troubled/rushed' (71.4%) or those involving urgent issues require an empathetic human response that digital tools cannot provide.