FULLFACT Inc. has released a practical guide (white paper) titled "From 'Using' to 'Moving': AI Strategy and Business Redesign for the Agent Era," available free of charge. This guide goes beyond merely distributing tools, offering direction on how organizations can actively drive operations through AI agents. Background: Distributing tools alone won't move operations It's become easier than ever to roll out AI tools like ChatGPT and Copilot across entire organizations. However, many companies stall when it comes to integrating these tools into actual workflows. The root cause isn't low license utilization or lack of training, but rather the absence of clear ownership for deciding "which operations to run and how" after deployment. As business SaaS providers begin standardizing agent functionality, the focus of design and operations has shifted from "how to write prompts" to "how to design operational ownership and governance." Without proper planning on the operational side to absorb incoming capabilities, features risk floating in isolation, leading to team confusion and a rush to justify non-adoption. What you'll learn from this guide - The structural reason why organizations stall after tool distribution, and how to advance to the next stage - A framework explaining the difference between "AI that writes prompts" and "agents that drive operations"—not in technical terms, but through the lens of operational ownership - Three strategic pillars for the agent era: business process redesign, integration of data/permissions/tools, and oversight/exception handling/exit planning - Four common pitfalls in agent adoption, and procedures to prevent them through pre-approval alignment design - A template for presenting three key board-level questions (scope of responsibility, governance, and organizational resilience) in a single approval document - Three implementation examples of embedding agents into operations: draft proposal generation, meeting minutes summarization, a