FULLFACT Co., Ltd. has released a free practical guide (white paper) titled "Designing AI to Handle Initial Customer Inquiries," a handbook for classifying customer inquiries into four categories to clearly separate which should be handled by AI and which require human response. Background: Rising inquiry volumes, stagnant staffing levels, and increasing demand for immediate responses Customer inquiries continue to grow, staffing remains unchanged, and customers increasingly expect immediate replies. Under this triple pressure, relying solely on AI or human agents alone is unsustainable. The key lies in classifying inquiries by nature and clearly defining which types should be handled by AI and which require human intervention. What you'll learn from this guide The triple challenge of increasing inquiry volume, flat staffing, and rising expectations for immediacy The four-category classification of inquiries (FAQ-type, individually judged, escalation, and complaint types) Designing the division between AI and human responsibilities for each of the four inquiry types A decision-making framework prioritizing integration capability over tool features when selecting platforms The prerequisite step of FAQ preparation—neglected when AI is introduced, often leading to failure in both initiatives Human handover mechanisms such as anger detection, keyword triggers, and three-response limits KPI design that doesn't prioritize automation rate alone, but includes CSAT, FRT, and other metrics How to access the guide The guide is available for free download at the following URL: https://fullfact.net/whitepapers/ai-cs-frontline-automation [For 10 companies only] Free advisory program for three months FULLFACT is offering a free three-month advisory program limited to 10 companies. Practitioners with expertise in search (SEO) and AI search (LLMO) will be available via chat for consultation and provide one monthly online advisory session (approx. 60 minutes), directly supporting you