[Survey on ROI of UI/UX Investment] Over 90% of Teams Have Been Asked by Management to Explain ROI, Yet Less Than Half Feel Confident They Did So Adequately
NQ Score
82/100
N1 Content Completeness
9
AI Summary (NQ-processed)
Engineerforce conducted a survey revealing that 91.9% of UI/UX professionals have been asked by management to justify ROI on UI/UX investments, but only 45.1% feel they adequately explained it. 94.6% agree that selecting external vendors capable of supporting measurement and improvement post-launch is crucial, with 61.0% prioritizing continuous KPI improvement support.
AI Analysis
Frequently Asked Questions
- Q: What was the purpose of this survey?
- A: To understand how UX teams justify ROI to executives and their criteria for selecting external partners.
- Q: Who were the survey respondents?
- A: 111 professionals involved in UI/UX investment for their company's products or services within the past year.
- Q: What is the most valued vendor characteristic?
- A: 61.0% prioritize vendors who continuously support KPI improvements after launch.
- Q: What percentage felt they adequately explained ROI?
- A: Only 45.1% strongly agreed they could sufficiently explain UX ROI to management.
- Q: Which company conducted the survey?
- A: Engineerforce Inc., an IT company specializing in UI/UX design, conducted and published the survey.