In recent years, administrative procedures have increasingly moved online, and an environment is being created where public support systems can be accessed even from smartphones. So, how accessible are these systems to the public in reality? To shed light on the actual usage of public support systems by individuals and the current challenges, btobee Inc. (https://btobee.co.jp/), which supports subsidy applications for system development by consultants specializing in the IT field (Location: Chofu City, Tokyo; Representative: Kenshiro Nakamura), conducted a survey targeting 301 men and women aged 20 to 69 who had considered applying for these systems. The survey results indicated that while over half of respondents expressed interest in the systems, concerns about screening and the effort required for document preparation posed hurdles to system utilization, suggesting a need to reduce the burden of the application process. [Survey Highlights] - Approximately 30% of those who considered using the systems "gave up midway" through the application process. - The biggest hassle cited by those who completed applications was "obtaining and preparing necessary documents," accounting for about 30%. - Over half of respondents hope for "simplification of application procedures" as a future system improvement. *For details on the survey methodology and participants, please refer to the "Survey Implementation Overview" section below. Main Survey Results 1. 51.3% of individuals are "interested" in public support systems, and 24.4% have "considered applying" for them. First, we present the results of a preliminary survey on individuals' interest in and experience with considering applications for public support systems, to clarify the current situation and challenges related to their use. *The survey excluded systems that are automatically applied or do not require application/procedures. The proportion of people who are "very interested" (17.4%) and "somewhat interested" (33.9%)