Takacom (Headquarters: Toki City, Gifu Prefecture, President: Masato Nakao), a manufacturer and seller of call recording devices, announced that its "VR-D170 Series" call recording device, which can be retrofitted to telephones, has surpassed a cumulative total of 300,000 units sold. In preparation for the "mandatory implementation of customer harassment (kasuhara) countermeasures" scheduled for October 2026, the need for recording call content for evidence preservation is increasing from the perspective of employee protection and appropriate customer response. In response to this background, inquiries and consultations for導入 (introduction) of recording solutions, including the "VR-D179/VR-D179A" which facilitates sending guidance messages indicating recording and recording telephone response content, are on the rise. * Cumulative sales of VR-D170/VR-D170A/VR-D170AII/VR-D175/VR-D175A/VR-D179/VR-D179A as of April 2026. ■ Mandatory Customer Harassment Countermeasures Customer harassment (kasuhara), such as abusive language, excessive demands, and threatening behavior from customers, has become a social issue that increases employees' mental burden and risk of turnover. The importance of countermeasures is growing amidst deepening labor shortages. Furthermore, it has been pointed out that companies may be held responsible in relation to their duty of care if they do not take appropriate measures. In October 2024, the "Customer Harassment Prevention Ordinance" was enacted in Tokyo, and subsequently, movements to enact ordinances have spread to various regions such as Hokkaido, Gunma Prefecture, Aichi Prefecture, and Shizuoka Prefecture. Furthermore, on June 4, 2025, an amendment to the Act on Promotion of Thorough Measures to Prevent Harassment was passed, and from October 1, 2026, all employers will be obligated to take measures to prevent customer harassment. Against this backdrop, kasuhara countermeasures are becoming an important issue for both companies and local g