Integration Launched Between BIZTEL Cloud Call Center System and 'Kanjou Carte' Emotion Visualization Service
NQ Score
36/100
N1 Content Completeness
4
AI Summary (NQ-processed)
SKY Perfect Customer-relations Corporation (SPCC) and Link Inc. today announced the launch of an integration between SPCC's 'Kanjou Carte' emotion analysis service for call centers and Link's 'BIZTEL' cloud CTI system. This collaboration enables the analysis and visualization of operator motivation and customer satisfaction using call recording data from BIZTEL. The companies state that this initiative aims to support operators' psychological well-being, facilitate appropriate training design, and create a better working environment in call centers.