35% of Generative AI Users Experience Near-Misses, "AI Overconfidence" Leading to Copy-Pasting and Confidential Information Input as Main Causes

Q: What are the key facts in this article?

A survey by Cyber Security Cloud reveals that over 60% of office workers use generative AI for business, with 15% using "shadow AI." About 35% of users have experienced near-misses, often due to overconfidence, leading to unauthorized data input like confidential and customer information.

Q: What is the direct answer?

A survey by Cyber Security Cloud reveals that over 60% of office workers use generative AI for business, with 15% using "shadow AI." About 35% of users have experienced near-misses, often due to overconfidence, leading to unauthorized data input like confidential and customer information.

Q: What is the source and date?

Source: https://prtimes.jp/main/html/rd/p/000000344.000009107.html | Date: Date unavailable

Global security manufacturer Cyber Security Cloud Inc. (Headquarters: Shinagawa-ku, Tokyo; President and CEO: Toshihiro Koike; hereinafter "the Company") conducted a survey on the actual state of generative AI business use targeting 300 office workers who use PCs daily for work. ## Survey Summary - Over 60% of office workers use generative AI for business, with approximately 15% in a "shadow AI" state*. - Over half of users input internal documents into generative AI—including financial and customer information. - Approximately 35% of generative AI users have experienced near-misses, and about 1 in 7 (14%) have actually faced problems. *Shadow AI: Employees using AI tools (such as ChatGPT, Gemini) not approved or managed by the company for business purposes based on their own judgment. ## 1. Over 60% of office workers use generative AI for business, 15% are in a shadow AI state When 300 office workers who use PCs almost daily for work were asked about their generative AI business usage, it was revealed that 67% (201 people) use it in some form. Looking at the breakdown of users, while 52% "use tools officially approved by the company," approximately 13% "use it without clear company rules," and about 2% "use tools not permitted by company rules," indicating that approximately 15% are in what is known as a shadow AI state. Regarding the tools used, Microsoft Copilot was the most common at about 49%, followed by Google Gemini (about 36%), ChatGPT personal accounts (about 35%), and ChatGPT corporate contracts (about 25%). While 90% of usage environment is company-issued PCs, a certain number of users also access it from personal PCs (9%) and personal smartphones (8%). *For ChatGPT, data handling policies differ between personal accounts (free/paid) and corporate contracts, so usage patterns (personal/corporate) are differentiated for the purpose of shadow AI considerations. ## 2. Over half of users input internal documents into generative AI—including financial and cus

35% of Generative AI Users Experience Near-Misses, "AI Overconfidence" Leading to Copy-Pasting and Confidential Information Input as Main Causes

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