What were the main results of Farfalle's customer satisfaction survey?

The average NPS was 8.5, with over half of respondents giving a score of 9 or 10.

What is Farfalle's repeat purchase rate?

Approximately 80% of respondents have purchased two or more pairs, and 16% are heavy users with 10 or more pairs.

What are the main reasons customers choose Farfalle?

The top reasons are 'doesn't tire my feet even after long walks (46.3%)' and 'design that is easy to match with any outfit (36.6%)'.

AI News NQ Analysis

[Survey of 1,300 People] Overwhelming Top Score in Customer Survey: 'How Likely to Recommend to Loved Ones (Out of 10)' – The Charm of Farfalle Revealed by Our Customers ♡

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AI Summary (NQ-processed)

Farfalle, a ballet shoe brand based in Kobe, announced the results of a customer satisfaction survey conducted in April 2026. Based on 1,328 responses, the survey revealed exceptionally high customer engagement and brand loyalty, with an average Net Promoter Score (NPS) of 8.5, a repeat purchase rate of approximately 80%, and 16% of respondents owning 10 or more pairs.

AI Analysis

Frequently Asked Questions

Q: What were the main results of Farfalle's customer satisfaction survey?: A: The average NPS was 8.5, with over half of respondents giving a score of 9 or 10.
Q: What is Farfalle's repeat purchase rate?: A: Approximately 80% of respondents have purchased two or more pairs, and 16% are heavy users with 10 or more pairs.
Q: What are the main reasons customers choose Farfalle?: A: The top reasons are 'doesn't tire my feet even after long walks (46.3%)' and 'design that is easy to match with any outfit (36.6%)'.