How does Moshimoshi AI differ from traditional automated response systems (IVR)?

Unlike traditional push-button IVR systems, Moshimoshi AI utilizes OpenAI Realtime API to achieve a human-like conversation with a response latency of about 1 second. It understands free-form speech, captures user requests, and routes calls dynamically.

Can it be implemented without changing our existing call center hardware or PBX?

Yes, it can be integrated smoothly. There is no need to modify your existing PBX or CTI systems; you simply set up call forwarding from your business number to Moshimoshi AI via Twilio.

How are the call details handled and managed after an AI interaction?

Every call is fully recorded and automatically transcribed. The AI also extracts key details (e.g., name, company name, purpose, urgency) into structured data, allowing easy export to CRM or booking systems.

AI News NQ Analysis

Exatech Launches Voice AI Service "Moshimoshi AI" for Call Centers and BPO Providers

NQ Score 43/100

N1 Content Completeness 5

Key facts

Exatech Launches Voice AI Service "Moshimoshi AI" for Call Centers and BPO Providers
Exatech Inc. has launched "Moshimoshi AI," a specialized voice AI solution for call centers and business process outsourcing (BPO) operators. Combining OpenAI's Realtime API and Twilio, the service achieves natural conversation with a latency of approximately one second. The AI automatically handles primary reception, FAQ responses, overflow calls during peak times, and call transcription with structured data extraction, reducing operational burdens and improving efficiency.
Source: PR TIMES
Date: Mon Jun 15 2026 02:00:02 GMT+0900 (Japan Standard Time)

Direct answer

Exatech Inc. has launched "Moshimoshi AI," a specialized voice AI solution for call centers and business process outsourcing (BPO) operators. Combining OpenAI's Realtime API and Twilio, the service achieves natural conversation with a latency of approximately one second. The AI automatically handles primary reception, FAQ responses, overflow calls during peak times, and call transcription with structured data extraction, reducing operational burdens and improving efficiency.

Citation: Exatech Launches Voice AI Service "Moshimoshi AI" for Call Centers and BPO Providers (Mon Jun 15 2026 02:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
Source: PR TIMES
Date: Mon Jun 15 2026 02:00:02 GMT+0900 (Japan Standard Time)

AI Summary (NQ-processed)

Exatech Inc. has launched "Moshimoshi AI," a specialized voice AI solution for call centers and business process outsourcing (BPO) operators. Combining OpenAI's Realtime API and Twilio, the service achieves natural conversation with a latency of approximately one second. The AI automatically handles primary reception, FAQ responses, overflow calls during peak times, and call transcription with structured data extraction, reducing operational burdens and improving efficiency.

AI Analysis

Frequently Asked Questions

Q: How does Moshimoshi AI differ from traditional automated response systems (IVR)?: A: Unlike traditional push-button IVR systems, Moshimoshi AI utilizes OpenAI Realtime API to achieve a human-like conversation with a response latency of about 1 second. It understands free-form speech, captures user requests, and routes calls dynamically.
Q: Can it be implemented without changing our existing call center hardware or PBX?: A: Yes, it can be integrated smoothly. There is no need to modify your existing PBX or CTI systems; you simply set up call forwarding from your business number to Moshimoshi AI via Twilio.
Q: How are the call details handled and managed after an AI interaction?: A: Every call is fully recorded and automatically transcribed. The AI also extracts key details (e.g., name, company name, purpose, urgency) into structured data, allowing easy export to CRM or booking systems.