Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls
Key facts
- Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls
- Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
- Source: PR TIMES
- Date: Thu Jun 18 2026 01:00:02 GMT+0900 (Japan Standard Time)
Direct answer
Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
- Citation
- Ascend Inc.'s Predictive Call in Omni Contact Surpasses 20 Million Calls (Thu Jun 18 2026 01:00:02 GMT+0900 (Japan Standard Time)), PR TIMES
- Source
- PR TIMES
- Date
- Thu Jun 18 2026 01:00:02 GMT+0900 (Japan Standard Time)
AI Summary (NQ-processed)
Ascend Inc. announced that the cumulative number of outbound calls via the Predictive Call feature in its cloud-based CTI/CRM system 'Omni Contact' has exceeded 20 million. The function enhances call center productivity by automatically dialing based on agent availability.
AI Analysis
Frequently Asked Questions
- Q: What is the total number of predictive calls made?
- A: Over 20 million since its launch in 2024.
- Q: Which industries use Omni Contact?
- A: Mainly call centers in finance, telecom, and e-commerce sectors.
- Q: What AI features does it offer?
- A: Automatic transcription, summarization, and AI-based response quality evaluation.
- Q: How stable is the system?
- A: Stable operation is ensured with a 2,000-channel infrastructure.
- Q: What new features are planned?
- A: Real-time AI assistance and voice sentiment analysis enhancements.