Ascend Inc. Releases Case Study on "RecACE plus" Implementation at MY Medical Clinic Shinjuku
NQ Score
50/100
AI Summary (NQ-processed)
Ascend Inc. has released a case study on the implementation of "RecACE plus" at MY Medical Clinic Shinjuku, supporting the advanced operation of recording, sharing, and reviewing phone calls in medical institutions.
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Frequently Asked Questions
- Q: What kind of service is RecACE plus?
- A: It's an AI call recording service for Hikari Denwa, streamlining call handling with features like transcription, summarization, search, and cloud storage.
- Q: What was the background for MY Medical Clinic Shinjuku's adoption?
- A: Challenges in recording, confirming, and sharing 32,000 monthly calls, difficulty in reviewing and fact-checking, and the need to review service quality.
- Q: What are the main effects after implementation?
- A: AI transcription and summarization made call content easier to check, reducing confirmation effort, standardizing summary quality, and enabling early detection of complaints.