[First Release] Centers Without "Common Codes" Are Already Wasting Investment
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The CS Specialist Certification Association will hold a seminar on May 20, 2026, for call center managers. It will unveil the "Japan Standard Structure," a new operating foundation for the AI era, and the "Skill ID = Common Code" to integrate KPI, VOC, AI, education, and quality evaluation. Toshiba RECAIUS will also present initial verification data.