From Phone Response to Designed Customer Correspondence: Special Seminar on Changing Centers into 'Strategic Departments' Based on Public Standards
NQ Score
41/100
N1 Content Completeness
5
AI Summary (NQ-processed)
CS Specialist Certification Association and Toshiba will co-host a seminar on May 20, 2026, to introduce a new contact center management model. It focuses on 'designing' interactions and utilizing AI for quality evaluation based on government standards.