Cognizant and Google Cloud Announce 'Agentic Retail CX,' an Agentic AI Solution for Retail Powered by Gemini Enterprise

AI Summary (NQ-processed)

Cognizant has launched 'Agentic Retail CX,' a new AI contact center solution specifically for the retail industry, built on Google Cloud's 'Gemini Enterprise for CX.' The solution is designed to deliver personalized customer experiences, reduce operational costs, and increase productivity. Major online grocery company Ocado Retail is already leveraging the solution to enhance customer engagement.